Taxi Terms and Conditions

TERMS & CONDITIONS

Effective from: 01/01/2025

These Taxi Terms and Conditions apply to all taxi and private hire services provided by Badgers Taxi (“the Company”, “we”, “us” or “our”). By booking or using our services, customers (“you”) agree to be bound by these Terms.

1. Our Services

1.1 The Company provides taxi services as licensed hackney carriages and private hire vehicles in accordance with the relevant UK legislation and local licensing authority rules.  We operate under the Rutland County Council licensing terms.
1.2 All bookings for private hire journeys must be made in advance, either via telephone, email, app, or our website.
1.3 Hackney carriage vehicles may be hired immediately at designated taxi ranks or hailed on the street where permitted by law.

2. Bookings & Payment

2.1 For private hire bookings, we may require full or partial pre-payment at the time of booking.
2.2 Payment can be made by cash, card, or other accepted methods as specified at the time of booking.
2.3 Any quoted fare is based on the information provided by you (e.g., pick-up location, drop-off location, number of passengers, luggage). The final fare may vary if there are changes to the journey or if delays occur outside our control (e.g., traffic, road closures).
2.4 For hackney carriage journeys, the fare will be calculated using the meter in the vehicle in accordance with the tariff set by the local licensing authority, however pre-booked journeys may be made with a hackney carriage operating as a private hire vehicle with a fixed fare journey.

3. Cancellation & Refund Policy

3.1 You may cancel a private hire booking by contacting us by phone or email.
3.2 Cancellation charges:

• If you cancel more than 48 hours before the scheduled pick-up time: no charge (full refund of any pre-payment).
• If you cancel between 48 and 24 hours before the scheduled pick-up time: 25% of the agreed fare will be charged.
• If you cancel between 24 and 2 hours before the scheduled pick-up time: 50% of the agreed fare will be charged.
• If you cancel less than 2 hours before the scheduled pick-up time or fail to show: 100% of the agreed fare will be charged (no refund).
• If we cancel due to circumstances outside of your control a full refund will be provided of any pre-payment or part payment already made.

3.3 Refunds, where applicable, will be processed using the original payment method within 5–10 working days.

4. Waiting Time & Additional Charges

4.1 A grace period of 5 minutes waiting time is included in private hire bookings.
4.2 Additional waiting time will be charged at the standard waiting rate as displayed on our website or advised at booking.
4.3 For airport or train station pick-ups, if the customer requests the driver to wait beyond the agreed time, additional charges will apply.

4.4 Waiting time for all other non-airport pick-ups will be charged at £45/hr pro rata after 5 minutes of the scheduled pick-up time.

5. Airport Waiting Times

5.1 The First hour after plane’s actual landing time is totally FREE. No surcharges at all.

5.2 Waiting time after the first free hour will be charged at £45/hr pro rata regardless of the reason.

5.3 Waiting time for all other non-airport pick-ups will be charged at £45/hr pro rata after 10 minutes of the scheduled pick up time.

5.4 It’s very important that the Contact telephone number you have provided us is reachable. If we cannot establish contact with the passenger or they fail to contact us within the mentioned waiting time, then the bookings will be treated as no-show and no refund will be issued.

5.5 If you are experiencing unusually long delays due to Immigration, Baggage reclaim or Customs or any other reasons, Its imperative that you call us to update us. Failing to do so will result in us releasing the driver after complimentary waiting times. No Refund will be issued in these situations.

5.6 If you choose a pickup time which is after flight landing time then in that case the complimentary waiting time will be only 20 minutes after your chosen pickup time.

6. Toll & Parking Charges

6.1 Journeys that include tolls, parking charges, drop off fees or congestion charges are priced and quoted exclusive of these charges.  We will endeavour to make you aware of the additional costs that may be involved but can only provide estimates.

For instance, parking charges for airport pickups can be expensive. To minimise the additional costs to you, our drivers will only arrive at an airport after the flight has landed according to online flight tracking services.  Whilst there can always be delays within the airport this serves to alleviate the additional costs.

7. Advertising & Content

7.1 Illustrations, photographs or descriptions in our websites are intended as a guide only and the contents shall not be binding on us.

7.2 Published fares for all vehicles in relation to the service are subject to alteration without notice.

7.3 Any clerical, typographical or accidental errors or omissions in any sales literature, quotation, price list, invoice or other document or information issued by us shall be subject to correction without any liability on our part.

7.4 Generally, we use our own fleet to provide transfer services, but we may use the services of our carefully selected taxi partner companies to provide services to clients if necessary.

8. General terms of Carriage

8.1 Badgers Taxi prices are based on passengers being ready to travel at the booked time. passengers must book their airport transfer in accordance with check in times and guidelines provided by their relevant airline.

8.2 Badgers Taxi are not liable for any costs incurred due to the client not allowing enough time to travel. You as the customer must leave adequate time for your travel and in doing so you must take into consideration any unforeseen circumstances such as traffic, road or tunnel closures, events taking place in or around the area you are due to be picked up, taken to or on route to your destination.

8.3 Badgers Taxi will have no responsibility or liability for any loss that may occur as a result of such unforeseen circumstances that we have no control over in the event that the car is late or the journey time exceeds than what was anticipated.

8.4 Any estimated journey time quoted to you over the phone or via email through our booking lines should be regarded as a suggestion only and passengers must use their own initiative when booking taxis.

8.5 Fares quoted are flat rates. Any diversions, additional set downs or pickups by the passengers will incur a charge dependent on distance and time delays.

8.6 Badgers Taxi will not accept any responsibility for loss or damage to luggage. Clients are responsible for ensuring that their luggage is loaded/unloaded at all times, if accompanying the luggage on the journey.

8.7 We and/or our drivers have the right to refuse any client or to make the journey due to the client having excess luggage which would result in the vehicle being unsafe whilst in motion.

Child seats are subject to availability. In the event where a suitable child seat or baby seat is not available, passengers will be notified immediately.

8.8 Driver is under no obligation to fit the baby seat in the vehicle. The parent is responsible for the fitment as the Carriage Rules are against the driver involvement.

8.9 The Driver may stop for fuel where necessary. This is not a usual code of practice. However might be relevant considering underlying factors and circumstances of the day. The Company is under no obligation to compensate for any loss that customer may occur as a result of the time loss during the refuelling process.

8.10 In the event a customer wishes to be picked up from an Airport at a particular time rather than the flight arrival time, he/she must make this clear when booking. They must specify they wish to be picked up whatever hours they deem necessary after the landing time of the flight. Unless this information is provided, the driver will enter the terminal 20-30 minutes after landing and any extra cost incurred as a breach of this clause will be payable by the customer.

8.11 Vehicle Damage – If any of our vehicles are damaged or soiled as a result of a passenger’s actions, we will charge the client fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet. 

8.11.1 For guidance, the cost of deep cleaning and time lost for a vehicle following soiling is a minimum of £125

8.12 Any passenger leaving possessions or items in the vehicle does so entirely at their own risk., Badgers Taxi or our drivers are not responsible for goods left in the vehicle or what might happen to them following their next customers. 

8.13 Badgers Taxi shall not be liable to the client or be considered to be in breach of the Contract by reason of any delay in transfers and delivery or any failure to perform if the delay or failure was due to any cause beyond our reasonable control.

8.14 We are not liable to you as a passenger or to the person or Company who has booked on your behalf, in any way for any loss of income, loss of business or profits, consequential losses, or for any loss that was not reasonably predictable at the time you entered this agreement by making your booking online or afterwards. Particularly, we shall not be liable for any deficiency in performance caused in whole or in part by any act or omission of an underlying carrier or service provider, drivers, equipment or facility failure, IT problems, lack of coverage, drivers or fleet capacity beyond the control of Badgers Taxi.

• Act of nature, explosion, flood, tempest, fire or accident, volcanic ash clouds
• War or threat of war, sabotage, insurrection, civil disturbance or requisition
• Acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority
• Traffic accidents, traffic hold ups, traffic congestion, diversions
• Strikes, lockouts or other industrial actions or trade disputes (whether involving employees of the service provider or of a third party);
• Flight delays, flight cancellations
• Power failure or breakdown in machinery including our dispatch computer systems and apps.

Subject as expressly provided in these Conditions, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

8.15 The Contract shall be governed by the laws of England & Wales.

Additional Terms & Conditions – Account Customers

Payment for Services

It is a condition of this agreement that invoices shall be paid in full within 10 working days of invoice print date. Should any invoice not be paid within 10 working days any outstanding invoices shall immediately become due and payable.

Credit Limit

At any time, the Company may set a limit on the total amount which may be outstanding as unpaid on the Customer’s account at any one time. The company may in its discretion refuse to provide the Services in the event of this limit being exceeded.

Account Number

The customer will be issued with an account number which must be quoted on all bookings. Notwithstanding the aforesaid, the Company does not accept any responsibility whatsoever when security account numbers are used by unauthorised personnel and/or for unauthorised purposes.

Insurance

We do not have insurance for goods or property (of whatsoever nature) in transit and the Customer is advised to have such insurance as the Customer deems necessary for the carriage of goods and/or property by us.

Delivery

Badgers Taxi shall use reasonable endeavours to deliver the Customer and the Customer’s goods or property on time, however time for delivery shall not in any event be of the essence and the Company makes no warranty that the Customer or Customer’s goods or property shall be delivered within the Customers stipulated time period.

Claims

Without prejudice to the foregoing provisions of this Agreement the Company shall not in any event be liable for any loss and/or damage howsoever arising including but not limited to liability arising from the acts, omissions or negligence of the Company and/or its employees and/or agents and arising otherwise howsoever unless the Customer has notified the Company (with reasonable particularity) as to the nature and extent of such loss or damage within 15 working days of the date upon which the same occurred.

Lien

Without prejudice to the Company’s rights hereunder, or arising otherwise howsoever, Badgers Taxi reserves the right to exercise a lien over the Customer’s goods and/or property pending payment in full or outstanding invoices.

Resolution Of Disputes and Governing Law

The parties hereto submit to the exclusive jurisdiction of the Courts of England and Wales

Protecting Your Security.

You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference, or fraud prevention agency, which may keep a record of that information.

All bookings are subject to these conditions. We reserve the right to revise these terms & conditions at any time without prior notice & at our sole discretion. Any revised terms and conditions will be posted on our websites and will come into effect immediately. Questions, comments and requests regarding our terms and conditions are welcomed and should be addressed to us via email only.